Deep Web Tech Blog

Have It Your Way

What makes a search app easy to use? Lots of things, such as intuitive navigation, a sleek interface, tooltips, and…personalization. Sometimes spending the extra time making an app 2000px-Chat_bubbles.svg“yours” is exactly what it takes to make the app more “usable.”

For example, the first thing I do when I find a new start page or website that I’ll be using robustly every day is to personalize it. I add in the widgets that I know will help me out on my quest for efficiency. I change the colors to reflect my mood. I alter the text to cue me to next actions. When I tailor apps to my tastes, I inevitable use them more because they are more comfortable to use.

At Deep Web Technologies, we want our customers to feel comfortable with their Explorit Everywhere! applications. We tailor your application to your organization’s style, administrative and researcher’s needs – make it the search application your organization needs to use it comfortably and use regularly.

We have many customers who spend the time to tailor their applications to their researcher’s preferences or organization’s style.

Here’s an example of a unique customization recently implemented:
Our customer, the Virginia Department of Transportation (VDOT), wanted to install a chat widget into their application that appears on the right side of the page and connects users with a librarian. It was a simple piece of javascript to install on the back-end, but on the front end allows users to get immediate answers from library staff, is connected to a ticketing system for issue tracking and personalizes the application so that their users can connect quickly and the librarians can monitor questions.

I had the opportunity to try it out. Within seconds, a librarian was online chatting with me. When done, I received a transcript of our conversation and was pleasantly surprised at the “human” element of the search page. VDOT had personalized their Explorit Everywhere! application in a way that created comfort, provided excellent service and immediately connected the user to the library.

“We were pleased that Deep Web Technologies was responsive to our need to integrate another vendor’s chat software into our federated search solution.  We tested in a developmental environment first, saw no problems, and brought it into our live site right on schedule,” said Ken Winter, Associate Library Director, VDOT Research Library. “The result is that if our patrons using Deep Web have a question, they can initiate a live chat with library staff and get answers in seconds.”

Our customer successes are our successes. Whether it’s adding google analytics to track users, a custom thesaurus, plugging in different widgets for document delivery or a chat widget, we’ll help you to tailor your application so that your users can best take advantage of Explorit Everywhere! to find information quickly.