Any software product is only as good as the support team behind it. Deep Web Technologies’ support group provides a comprehensive suite of options for organizations deploying the Explorit Research Accelerator federated search product.
Standard Support
The Standard Support contract offers support during regular business hours from 9:00 AM to 5:30 PM Mountain,
Monday through Friday.
Our Standard Support offering includes:
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Software Updates |
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Proactive Connector Maintenance |
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Support KnowledgeBase Access |
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Email and Web-based issue reporting |
Gold Level Support
Our Gold Level support plan provides for all Standard support plan benefits and offers extended support hours from 8:00 AM to 7:00 PM MST Monday through Saturday.
Platinum Level Support
The Premiere Level support contract offers 24/7 support, emergency issue handling and web services and software support for developers in addition to all of the Standard support plan benefits. For after-hours support (outside of normal business hours), an on call technician is paged. Response is guaranteed within 45 minutes of the support query.
If you have further questions about Deep Web Technologies Support Services, or need support details, please contact your Account Manager or email Deep Web Technologies: support@deepwebtech.com |
