Deep Web Technologies offers its customers the industry's only tailored application development using Explorit Research Accelerator as all, or part of a total solution to your federated search needs. Our support team is staffed with expert application engineers who will build your complete application or provide support for your own team's efforts.
| Custom Application Development |
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| Our professional services group can develop a custom application on top of Deep Web’s federated search technology. This unique capability of means that you can get an application built to your needs using Agile Programming Methodology. We can quickly develop unique applications using federated search or manage a hybrid crawl/index and federated search combination. Our professional services team is ready to meet your specific needs in producing a customized solution featuring the latest technology. |
| Installation |
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| Our professional services team can provide you with a total installation service or guide your staff through the installation process depending on your needs. As part of Deep Web Technologies’ custom application development package we can include third party software implementations in your deployment, enabling your company to have the best, most complete solution for the information problem at hand. |
| Training Services |
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| Our customer support division offers a wide range of online training courses and webinars to help you get the most from your Explorit Research Accelerator federated search deployment. Extensive documentation to our web services layer for application is available in our support area. |
| Custom Source and Connector Development |
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| Deep Web Technologies isn't limited to "off-the-shelf" databases. We can develop custom connections via XML gateways or HTML processors to include your local or custom databases. Custom connectors can be developed for every customer source. |
| Software Non-conformance Repairs |
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| We guarantee our work. Once we determine the nature of the software problem, Deep Web Technologies provides our customers with timely and complete corrections. Customers also have 24/7 access to our online support center to check the status of their repair. |
| Software Updates |
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| Our products are continuously improving. Deep Web Technologies provides all its customers with the latest versions of its software every 60 days so you can be sure you and your end-users are enjoying the latest technology. |
| Source Connector Updates |
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| Deep Web Technologies will provide customers creating their own connectors with new versions of source connectors as they become available. For current contracted customers, connector support is included with your support agreement with resolution of connector issues at a target turnaround of 2 business days. |
| Support Center Access |
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| This service, available to all Deep Web Technologies customers, entitles you to enjoy 24-hour a day, 365 days a year, access to the online support center. Here customers can create new support incidents, quickly browse their open incidents, perform searches, add notes to open incidents, close incidents, and search the Support KnowledgeBase. |
| Technical Documentation |
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| Documentation on Deep Web Technologies’ federated search application is in our online support center. |
| On-site Services |
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| Onsite application engineers are available to visit your sites when you need them. This extended service can be provided on a per-case basis or as an element of your support agreement. |
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